25 October 2016 13:13:08 IST

What a real apology requires

Apologies is one of today’s most pernicious assaults on trust

According to an article in Harvard Business Review , apologies are fundamentally manipulative because their intent is to extract forgiveness from a person. But at its best, an apology is the fruit of personal change, not a tool for interpersonal persuasion, says the writer, Joseph Grenny.

He outlines two kinds of apologies: one that restores trust and the other that restores integrity. The former, says Joseph, is manipulative, while the latter focuses on your work rather than your relationship with the other person, which is fairer. To read more, click here .