15 July 2015 13:47:22 IST

Harsh words harm, not help

One can be firm without being rude, as this writer realises after meeting up with an erstwhile colleague

He called me from the airport, the moment he landed in Amsterdam. “Can you recognise me?” he asked. Frankly, I could not. I was in a meeting, and though I picked up the phone even though it was from an unknown number, I never liked this typical question that we often ask. My reply was a bit curt as I said with a firm voice “Obviously not.”

I could sense a smile on the other side, and he said: “You have not changed. This is Srinivasan.”

I paused. I know at least 10 Srinivasans for sure. I replied, “Can I call you back please, I am in a meeting,” and hung up without waiting for his reply.

Around six in the evening, the phone rang, and it was Srinivasan again. This time, when he spoke, I could recognise his voice. I apologised for not being able to do so at first go.

We were colleagues earlier. It was many years back. Since then, I moved, as did he. We lost touch except for a connection through LinkedIn. We agreed to meet the next day for dinner at my place.

That evening, as I retired to my bed, old memories about Srinivasan ran through my mind. I remember I recruited him from campus. He was one of my trusted men, I almost could not move without him. As a manager, I was quite demanding. I remember I pushed him all the time, even to slog on weekends. But then, I rewarded him as well, promoted him ahead of others, put him on the fast-track career path. And probably, that’s why he has achieved so much in such a short time. I felt proud to have shaped a career.

The next day, I picked him up from his hotel. We connected instantly. The gap of 10 years vanished in no time. I learnt he is now the global supply chain head for a large division of a renowned multinational.

We spoke about our old days, how we slogged, and took pride in our work. “Today, I realise how important it is to have a good manager. I indeed learnt a lot from you. You are the one who shaped my career. I always say, you are the best manager I have worked with; you cared for us, taught us to be ambitious, taught us values, time management and importance of integrity, among many other things. That’s why I still remember you fondly,” he said.

I knew it, but still felt happy to get recognition; appreciation, at any age or time, is nice to have.

I said, “It’s indeed kind of you to remember me so fondly, thanks. I just did my job. You are the one who absorbed the best out of me.”

He smiled, and said, “Except one thing.”

I was a bit surprised, and he paused, said, “I never liked you being rude to me. In fact, sometimes, you raised your voice. I hated it. I still remember a day when I was struggling to meet a deadline, and instead of being empathetic, you said, “I do not care how you get this done. I want this on Monday morning at 10 a.m. And you were quite rude…” He laughed before saying, “That day, I promised myself that I would control my anger even in a time of crisis. And I must say, I have forced myself to exercise restraint till date. I know how much it hurts.”

It was a bit awkward. I remembered that day. I know I was tough on him, and at the end of the day I did apologise to him.

We had a nice evening and, after he left, I realised how a scar in the mind remains for life; how it overshadows all the good things you do for an individual, and even apologies afterward do not really erase the damage.

I remembered what Gandhiji once said, “Not to have control over the senses is like sailing in a rudderless ship, bound to break to pieces on coming in contact with the very first rock.”