11 October 2016 13:19:06 IST

Nine sentences to say to grumbling employees

It’s important to respect your colleagues, irrespective of their rank or position

Communication is the key to success. It’s important for leaders to be open-minded and curious rather than closed-off and critical, says Sylvia Lafair, contributing editor, Portland Business Journal in her article. This is why phrasing sentences positively helps smoothen relationships.

Instead of using phrases like “This is non-negotiable and we have a mandate to get it done” or “I need you to all agree with me on this”, one should be nicer and respectful to the listener. Use sentences like “Help me see what I am missing as I presented this to you” or “I am curious about other ways to tackle this situation”.

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